IT Support Specialist Resume Example
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John Doe
USA, CA, San Francisco, 1234567
123 456 78 90
john.doe@email.com
IT Support Specialist
Experienced IT Support Specialist with expertise in troubleshooting, network administration, and software support. Skilled in providing technical assistance to end-users, ensuring the optimal performance of hardware and software systems. Strong communication skills and problem-solving abilities to resolve technical issues efficiently.
Experience
IT Support Specialist at Tech Solutions Inc.
Jan 2017 ‒ Present
San Francisco, CA, USA, 1234567
Provide technical support for both hardware and software issues, troubleshoot network problems, and resolve issues related to operating systems and applications. Assist users with setting up systems, installing software, and maintaining IT infrastructure.
- Provided technical assistance to over 200 employees, troubleshooting hardware and software issues, improving productivity.
- Managed and supported network infrastructure, ensuring seamless connectivity and system performance.
- Implemented system upgrades, improving performance and security across the organization.
- Trained end-users on the use of new software and hardware, resulting in a 30% reduction in support requests.
Education
University of California
Sep 2012 ‒ Jun 2016
Computer Science (Bachelor of Science)
Los Angeles, CA, USA, 1234567
Skills
Technical Support, Network Troubleshooting, Operating Systems (Windows, macOS, Linux), Software Installation, IT Infrastructure Management, Hardware Configuration, Customer Support, System Security, Data Backup, Remote Desktop Support, Helpdesk Support, Ticketing Systems, IT Troubleshooting
Languages
- English (native)
Licenses & Certificates
CompTIA A+ Certification
2017
CompTIA ‒ AB 1234567890
