Customer Service Representative Resume Example
John Doe
USA, NY, New-York, 1234567
123 456 78 90
john_doe@email.com
Customer Service Representative
Enthusiastic and dedicated Customer Service Representative with over 4 years of experience in providing exceptional support and fostering positive customer relationships. Skilled in resolving inquiries, managing complaints, and ensuring customer satisfaction in fast-paced environments. Committed to delivering outstanding service and enhancing the overall customer experience.
Experience
Customer Service Representative at XYZ Corporation
Jun 2018 ‒ Present
Chicago, IL, USA, 1234567
- Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with team members to streamline processes and improve service delivery.
- Train new staff on customer service protocols and best practices.
Education
University of Illinois
Feb 2014 ‒ Jan 2018
Communication (Master of Science)
Chicago, IL, USA, 1234567
Skills
Customer Service, Problem Solving, Communication, Active Listening, CRM Software, Conflict Resolution, Time Management, Team Collaboration, Adaptability, Empathy, Product Knowledge, Multi-channel Support, Data Entry, Sales Support, Training and Development, Feedback Analysis, Relationship Management, Process Improvement
Languages
- English (native)
Licenses & Certificates
Customer Service Certification
2020
Customer Service Institute ‒ AB 1234567890
